At MTHR Cosmetics, we take pride in the quality of our products and your satisfaction is our priority.

1. Returns

Due to hygiene and safety standards, we do not accept returns on opened or used cosmetic products.
However, if you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

2. Eligibility for Return

To be eligible for a return:

  • The item must be unused, unopened, and in original packaging.

  • Proof of purchase (invoice or order number) must be provided.

  • Return request must be raised within 7 days of receiving the order.

3. Refunds

Once your return is inspected and approved, your refund will be processed to your original payment method within 5–7 business days.
Shipping fees are non-refundable.

4. Damaged or Wrong Products

If you receive a damaged or wrong product, please email support@mthrcosmetics.com with:

  • Order number

  • Product photo

  • Description of the issue

Our team will review and arrange a replacement or refund as applicable.

5. Cancellations

Orders can be canceled within 2 hours of placement before dispatch. Once shipped, cancellation will not be possible.

6. Contact Us

For any concerns, reach out at:
📧 support@mthrcosmetics.com
📞 +91 9654146156